Civilian control: 150 visitors per day

In the Dzerzhinsky district, the 'One-Stop Shop' system serves about 150–160 citizens daily. Julia Voitsekhovich, a senior specialist at the service, noted that people increasingly prefer personal meetings and direct appeals to agencies, while letters and official documents are becoming less common. Among the most frequent requests are issues related to construction, reconstruction of residential and non-residential premises, commissioning of facilities, and registration for housing improvement. Information on outcomes is provided by representatives of local authorities, although specific performance indicators are not published. Details about civil oversight work can be seen in the new episode of the project 'Under the President's Control.'

Context

The project 'Under the President's Control' is dedicated to monitoring civil oversight activities and informing the public about its operations.